FAQ

Yes. Your RollCam application is delivered through the internet so you will need to go into settings and reconnect to your wifi as shown in the setup video here:

You may cancel your subscription at any time after the current month is paid for. We will cancel your payment renewal settings and your subscription charge will not take place on the next month. You can reactive your account at any time by contacting us.

We can be contacted either through phone or email here on our Contact page.

The RollCam console should be recharged nightly in a secure area. The tablet is detachable from the mount and comes with a charging cable. Charging from zero to full takes approximately 2 hours. When fully charged, the tablet has approximately 14 hours of battery life.

Watch this short video to see how to setup your RollCam when you receive it:

Contact us today through this website and we’ll put you in touch with one of our representatives.

Our Plans start at $159 per month for subscribers. This includes 4000 minutes of recording time per month. Any recording time that exceeds the allotted 4000 minutes will be adjusted accordingly into the monthly fee on a per minute average cost basis.

For plans that include a greater pool of minutes per month, please contact us.

No. RollCam does not provide restoration of recordings that have been deleted.

RollCam works best in relatively large areas with fixed activity. Activities such as Weightlifting, Yoga, Jiu Jitsu, Martial Arts and Dance work best as use cases. You typically want to host RollCam in publicly accessible facilities such as Gyms and Studios where an array of people can benefit from this convenience.

As of this date, RollCam is not purging any recordings made. You, as a user, will have the option to delete your recordings via our mobile app. Additionally, you can contact us and request that a recording be deleted from the backend server.

Recordings are publicly accessible but remain unlisted. Users of RollCam will receive access to their recording through a long, obfuscated link. Anyone who has this link will be able to view and download your recording.

Recordings are stored and hosted with CameraTag’s world-class CDN using an Amazon S3 storage plan.

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